Product Return Policy

You have the right to return the products you purchased and request their replacement:

  • In all cases where, due to proven fault on the part of Theoprofil, incorrect products or products of poor quality or defective products were sold (error during order processing, invoicing, or shipping; products damaged during transport or inadequately packaged). ATTENTION!! The return must be made immediately and the product must be in its original sealed factory packaging, without removing its protective film (Stretch Film), and with the same bundling as when you received it. In addition, in all cases, the product to be replaced or returned must necessarily be accompanied by the original receipt – proof of purchase. In all the above cases, the products to be replaced or returned must be in the condition in which they were received by the customer, complete and without damage, and their packaging – bundling must be the original packaging that normally accompanies the product and must be in excellent condition, together with all documents that accompanied the product (e.g. Invoice, Retail Receipt, etc.).
  • If the products are returned in different packaging, we reserve the right to refuse their repair or replacement.
    Please fill in the return form below and print it or copy it onto a piece of paper and include it with the product being returned, as this will help with faster processing and registration by the receiving department and inspection by the technical department.

In all cases, the return and replacement are possible subject to the following conditions:

  1. you contact the Online Store on the same day or the following working day
  2. the product has not been used in any way
  3. the product is accompanied by all necessary documents proving the transaction (e.g. Delivery Note – Invoice, Retail Receipt, etc.).

If the products are not returned within 15 days, Theoprofil may refuse to accept the return and replacement.

Order cancellation may be carried out in the following cases:

  1. Before the order is completed, during the online checkout process, you can click the “Cancel” button located at the bottom left of your screen. By clicking it, the ordering process is automatically interrupted.
  2. If the online order has been completed but the product has not yet been shipped, you can contact us through the website’s email form or by sending an email to info@theprofil.com and one of our representatives will handle the cancellation of your order.
  3. After receiving the product, contact us through the website’s email form or by sending an email to info@theoprofil.com, explaining the reason why you wish to cancel the order. One of our representatives will assist you immediately and inform you of all your available options.
  4. If a product does not satisfy you (and has not been opened – tampered with), you may return it at your own shipping expense after contacting us. If it is defective, you may return it after contacting us, with the shipping costs covered by us.

The return costs for products that do not satisfy the customer are borne by the customer. If you receive a defective product, please contact us at 2410 09068 or send an email to info@theoprofil.com. You will speak with one of our specialized technicians, who will help you resolve the problem you are experiencing. If the problem cannot be resolved over the phone, you will need to arrange for the product to be returned to our store at our premises (10th km Volos – Larissa, 38500). The technical inspection in this case is free of charge. If it is determined that the product is indeed defective, we will undertake its replacement or repair.
You can send the product using your own courier or transport company at your own expense, or via ELTA Door-to-Door courier and a transport company that we will indicate to you on a case-by-case basis, with the shipping costs covered by us (so that you can benefit from the best available shipping rate and be charged these lower shipping costs when the product is returned to you). For ELTA Door-to-Door charges, please refer to the shipping methods. For hard-to-reach – remote areas, the cost is different and you should contact us first). The time required for receipt by the receiving department depends on the period, and in all cases, 2–5 working days are required for us to receive the product, in addition to the time required by the courier or transport company to deliver it to us [1–6 working days].
Please fill in the return form below and print it or copy it onto a piece of paper and include it with the product being returned, as this will help with faster processing and registration by the receiving department and inspection by the technical department.
Do not forget: a photocopy of the proof of purchase and the completed form are required. Click to download the return form.