Privacy & Cookies

Who we are

Our company operates under the registered name “Theoprofil” with year of establishment in 2002 and object of activity is the trading of polyurethane panels, sheets and the manufacture of machines for the production of polyurethane panels and special components – accessory panels.

Personal Data and privacy

Data collection

Cases in which you are asked to share your data with us and the type of data:

• When purchasing products from our online store, by placing an order by phone or by e-mail.
  • Personal data you may be asked to share with us: name, address, email address, telephone number and other contact information.
• Access to our online store, sign up to our social media pages and our promotions (newsletter)
  • Personal data shared with us: Account information, such as username, device information, IP address, cookie data and location. Optionally (for subscribing to the newsletter) you are asked for your first and last name and if you are a professional or an individual, the latter is intended to send us material that may be of interest to you on a case-by-case basis.

Data processing

Your data is processed when ordering and paying for our products, for refunds and for contacting you (contacting you is done at your request).

Legal justification of data processing

We may use your data in the following cases:

• Communicating with you about your requests, responding to questions, comments and complaints. Communicating with you about your purchases and orders.
• Informing you about our products and offers (with your consent).
• Conducting analyzes of your data on purchasing trends in order to improve and upgrade the range of products we provide to you.
• To prevent fraud and other criminal activities.
• For network and information security, in order to take steps to protect your information from loss, damage, theft or unauthorized access.

Data retention period

Retention time for inactive accounts: 3 (three) years
Pending order retention time: 1 (one) month
Retention time for failed, canceled and completed orders: 5 (five) days
Data relating to your order documents is kept for as long as required by law.

Who else may have access to your data

Your personal data is stored in a company database and is accessible by the relevant staff. Data communicated to us when you subscribe to our newsletter are stored in the database of the e-mail marketing service used by the company and which in turn complies with the standards of the General Data Protection Regulation (GDPR).

Your personal data may be shared, if requested, to fraud prevention organizations (OLAF), Cybercrime Prosecution, Police, etc.

Data transfer outside the EU and E.O.H.

We do not transfer your data outside the EU. and E.O.H.

Your rights

According to the General Data Protection Regulation that came into effect on May 25, 2018.

• You have the right to access information about what data we have collected, for what purpose we have collected it and how long we will keep it.
• You have the right to ask us to correct incorrect, inaccurate or incomplete personal information about you.
• You have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose for which it was collected and if your data is processed unlawfully in violation of the Personal Data Protection Regulation.
• You have the right to withdraw your consent to the processing of your data.
• You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you become aware that we are processing your data unlawfully or if you no longer wish to receive product promotions and our services.
• Finally, you have the right to receive your personal data in a machine-readable format and send it to another controller.

If you wish to exercise these rights, please contact us via the contact form on our website. Submitting a request is free.

Learn more on the website of the Personal Data Protection Authority: http://www.dpa.gr/

Security measures to protect your data

Our company takes all necessary measures to protect your data from loss, destruction, distortion and interception by third parties.

Links to other websites

While browsing our websites you may come across links to third party isotopes. Find out about their privacy policy.

Collection of data from plugins of our page

Akismet: We collect information about visitors who comment on websites that use the Akismet anti-spam service. The information we collect depends on how the user enables Akismet for the site, but typically includes the commenter’s IP address, user agent, referring address, and website address (along with other information provided directly from the commenter such as name, address and the comment itself).

YITH WooCommerce Live Chat: This plugin uses a Firebase database with a Data Protection Officer (DPO) assigned to it. Through the pop-up button present on the website pages, users can contact a representative of us or send a message offline. Each time a chat conversation is started, the following data is stored: username, email address and customer IP address. They will be temporarily stored in Firebase (please see the Firebase Privacy Policy for more details). When the chat session is over, everything will be removed from Firebase and not stored anywhere else.

PayPal: Please see PayPal’s Privacy Policy at the link: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Cookies Policy

What are cookies and what information do they collect?

“Cookies” are small files with information that a website (specifically the web server) stores on a user’s computer, so that every time the user connects to the website, the latter retrieves the information in question and offers the user related to these services. A typical example of such information is the user’s preferences on a website, as indicated by the choices the user makes on the specific website (e.g. selection of specific “buttons”, searches, advertisements, etc.).

The theoprofil.com website may use cookies to identify the visitor / user in some of its services and pages. They are small text files that are stored on the hard drive of each visitor / user and do not take notice of any document or file from their computer.

They are used to facilitate the access of the visitor / user regarding the use of specific services of the theoprofil.com site, for statistical purposes in order to determine the areas in which the services of the theoprofil.com site are useful or popular or for advertising purposes.

The visitor / user of the theoprofil.com site can set his computer in such a way that it either warns him about the use of cookies in specific services of the theoprofil.com site or does not allow the acceptance of the use of cookies in any case. In the event that the visitor / user of the specific services and pages of the theoprofil.com site does not wish to use cookies for his identification, he cannot have further access to these services.

What are the different types of cookies?

1. Mandatory or Absolutely Necessary Cookies