Shipping and Delivery Methods and Costs – Delivery Time

1. Collection from the Theoprofil store (10th km Volos – Larissa, 38500).
   We recommend ordering through the internet [online] via our website as the best, most affordable, and fastest way to place an order.
   Always contact us by e-mail or by phone first to confirm that the product you are interested in is available for immediate delivery. 
   Opening Hours: all working days and hours -except on days when our company is closed for summer holidays, in which case the specific opening days and hours will be displayed on our website: Monday – Friday 08:00 – 16:00.
2. Courier Delivery – Shipment via ELTA Door-to-Door courier service. Delivery within 1-3 business days, depending on the destination and time of year. During periods of high order volume, such as the Christmas and Easter holiday periods, the delivery period may vary, in which case customers will be informed of the exact delivery time.
   · For hard-to-reach areas within Greece, shipping and packaging costs may be higher, in which case you will be informed by the shipping department.
   · For Saturday delivery (as Saturday is considered a non-business day) by courier, there is an additional charge of €1.85 plus 24% VAT. You must inform us when completing your order, in the relevant comments field.
   · Products are transported insured on behalf of the customer and under the responsibility of the courier company. After the parcel has been delivered and received, responsibility is transferred to the customer.
   IMPORTANT!: In certain remote areas, courier delivery is still not possible. In such cases, shipment is made via the conventional postal service – ELTA.
   · For returns and product replacements that are not due to our fault, shipping costs are borne by the customer in both directions (delivery – return). You may send the products to us for return or replacement after first packaging them as a parcel, similar or identical to the parcel in which you received them. Since our products are sensitive, you must photograph them before sending them to us and after you have packaged them for shipment, so that we can inspect and approve your packaging. If we do not approve it, you will need to package them according to our instructions. We recommend that you photograph our packaging method so that you can replicate it as closely as possible, using -wherever possible – our own packaging materials. If, for any reason, you send a product that is damaged during transportation, we reserve the right to deduct part of the compensation you request or to send you a new product upon payment by you of any difference in cost. Do not forget to include a photocopy of the purchase receipt.
   We accept, at our expense, only parcels sent via ELTA Door-to-Door or through our partner transport companies and only where the return of the products is due to our fault.
   You may also send your parcel using any other transport or courier company, but at your own expense (sender pays). In this way, you save on transportation costs (by benefiting from our lower shipping rates) and you are charged the transportation cost when shipping – returning your products.
   Of course, you may personally bring your products to our store at the 10th km Volos – Larissa for collection by us. Orders may take 2 to 10 days to process, depending on workload and stock availability. If your order is to be loaded after the 3-day period, you will be informed by phone or e-mail of the loading date.